Difference between revisions of "Southern California University of Health Sciences Wiki:Contact Us"

From Southern California University of Health Sciences Wiki
Jump to: navigation, search
Line 2: Line 2:
  
 
For help with a log in issue with your SCU credentials, please contact: [mailto:CustomerSupport@synoptek.com CustomerSupport@synoptek.com]
 
For help with a log in issue with your SCU credentials, please contact: [mailto:CustomerSupport@synoptek.com CustomerSupport@synoptek.com]
 +
  
−
an issue logging in, they need to contact Customer Support CustomerSupport@synoptek.com to fix their SCU log in credentials. The wiki site uses the SCU single sign on and only Synoptek can help with this. I have no control over the sign in.
+
When logging in, please follow the steps listed below:
  
−
Students also need to follow the instructions on the sign in page and do the following:
+
1. Enable cookies on your browser
−
 
+
−
1. Enable cookies
+
 
2. Clear their browser cache
 
2. Clear their browser cache
−
3. Sign in with their name only (no @scuhs.edu) and their normal scu password as shown below.  
+
3. Sign in with your name only (no @scuhs.edu) and your normal scu password as shown below.  
  
−
In my experience, all of the sign in issues were from not following these instructions or from their scu password being expired (which was reset by Synoptek).  
+
The most common reason for log in issues, is an expired SCU password. Please contact: [mailto:CustomerSupport@synoptek.com CustomerSupport@synoptek.com] to fix this issue.  
  
  
 
[[File:Example.jpg]]
 
[[File:Example.jpg]]
−
 
−
 
−
 
−
[mailto:ITHelpDesk@scuhs.edu ITHelpDesk@scuhs.edu]
 

Revision as of 15:23, 28 January 2023

For content related questions, please contact the site administrator: PaulWanlass@scuhs.edu

For help with a log in issue with your SCU credentials, please contact: CustomerSupport@synoptek.com


When logging in, please follow the steps listed below:

1. Enable cookies on your browser 2. Clear their browser cache 3. Sign in with your name only (no @scuhs.edu) and your normal scu password as shown below.

The most common reason for log in issues, is an expired SCU password. Please contact: CustomerSupport@synoptek.com to fix this issue.


Example.jpg